Legal Notice & Privacy Policy
Please read our legal information and privacy practices carefully.
Publisher
I.R.I.S. S.A.
Rue du Bosquet 17A
1435 Mont-Saint-Guibert, Belgium
Tel: +32 10 45 13 64
www.iriscorporate.com
Registration No./Registernummer: BE0430.824.708
Board of Directors/Vorstand: Jean-Louis Amphoux
Chairman of the supervisory board/Vorsitzender des Aufsichtrates: Marc Bory
Introduction
This Privacy Policy explains how we process the personal information that we collect from you when you attend our events or premises, or use our websites, apps, platforms and services governed by this Privacy Policy (our “Services”).
I.R.I.S. is the data controller of your personal information—the entity that determines the ‘purposes and means’ of the processing. If you do not accept the use of your personal data in accordance with this policy, you should not make use of our Services.
1. When this Privacy Policy applies
The following Services are subject to this Privacy Policy:
- Completing a form on one of our apps or websites.
- Taking part in research, for example a survey or contest.
- Using our Partner Portal.
- Attending one of our events or attending one of our kiosks at an event.
- Taking a query from you (e.g., repair or upgrade) and fulfilling our obligations.
- Marketing of our goods/services we think may be of interest to you.
- Contacting our Support Teams or opening a Ticket in JIRA.
2. Information we collect and what we use it for
We collect personal information in the following circumstances:
- Interest in product/service: We take your name and contact details when you approach us online, at events, or via call to follow up on your query.
- Registering for a Service: Necessary details to create accounts (e.g., Partner Portal) and provide Services.
- Using our Services: We process usage data to improve experience and fulfill obligations.
- Market Research: We may purchase business contact lists (name, email, phone) compliant with GDPR opt-in regulations.
- Improving User Experience: Basic personal details help us personalize communications relevant to your role.
2.1 To Provide Online Accounts
We collect data like your name, position, email, or phone to verify identity, assist with login, and send important notices (e.g., order confirmations, policy changes).
2.2 Responding to Customer Queries
We process details to respond to queries. We may store phone numbers or e-form data to trace query history and assist you efficiently.
2.3 Event Management
We collect names, business phones, and necessary details (dietary, emergency) to register you for events and process payments.
2.4 Browsing Behavior & Devices
We record actions (visits, interactions) and device info (OS, Browser, IP) to:
- Improve products and develop new ones via data analysis.
- Tailor your experience and display personalized content.
- Send relevant marketing communications.
- Protect users against fraud/abuse and for internal auditing.
2.5 Fulfillment Purposes
To perform contracts, arrange repairs, or site visits, we need business contact details. If we perform technical operations, we may access personal data held by your organization.
2.8 & 2.9 Purchase & Payment Information
We keep purchase records for invoicing and warranty. We do not store your bank card details; payments are processed via third-party platforms.
2.10 Cookies & Technologies
We use cookies to enable functionalities. We also use Eye-Able® Assist for accessibility, which processes data locally and via a CDN (BunnyWay d.o.o.) ensuring GDPR compliance without analyzing personal user behavior.
3. Legal Basis for using your personal information
I.R.I.S. processes information based on:
- Legitimate Business Interests: To understand customers, promote goods, and operate effectively.
- Contract Performance: To process orders and deliver Services.
- Compliance with Law: To meet legal obligations.
- Consent: When provided voluntarily (e.g., competitions). You can withdraw consent at any time.
4. How we share your information
4.1 Within I.R.I.S.: Access is restricted to staff with a "need to know" (e.g., local sales/service centers).
4.2 Outside I.R.I.S.: We do not share data for others' use except:
- Vendors/Subcontractors (delivery, maintenance, hosting).
- Marketing service providers.
- Payment processors and fraud-screening agencies.
- Professional/Legal advisers.
- Potential buyers (in case of business asset sale).
- Authorities (police/regulatory) to protect rights or safety.
5. How we protect your information
Data is held on secure servers accessible only to authorized staff. While no online transmission is 100% secure, we apply adequate security measures. If data is transferred outside your country (e.g., outside EEA), we ensure appropriate safeguards like EU standard contractual clauses.
6. Marketing Communications
We may use your data to inform you about products/services. You can opt-out at any time via your account preferences or unsubscribe links. Service messages (e.g., order confirmations) are not marketing.
7. How to exercise your rights
You have the right to access, correct, restrict, receive a copy, or delete your data. You can exercise these rights via your Partner Portal, unsubscribe links, or our contact form. We comply with deletion requests immediately within legal requirements.
8. Retention of your information
We keep data only as long as needed (typically not exceeding 6 years). Purchase records are kept for tax/warranty purposes. Correspondence is kept to protect against legal claims.
11. Contacting I.R.I.S.
For questions or comments about this Privacy Policy, please contact us via our website or email our Data Protection Officer at: privacy@iriscorporate.com
You are also entitled to complain to your local data protection authority if unsatisfied.
Definition of I.R.I.S.
In this Privacy Policy, "I.R.I.S." shall mean I.R.I.S. GROUP S.A. and its affiliates:
- I.R.I.S. SA: Rue du Bosquet 17A, 1435 Mont-Saint-Guibert, Belgium
- I.R.I.S. AG: Heussstr. 23, 52078 Aachen, Germany
- I.R.I.S. Luxembourg S.A: Ecoparc – SolarWind – Rue de l‘Industrie 13, 8399 Windhof, Luxembourg
- I.R.I.S. Inc.: 1200 N. Federal Highway, Suite 200, Boca Raton FL 33432
Last modified: 2025-08-01